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Wednesday, May 12, 2004

My Job

So my job is really great in a lot of ways. Sure, I have a title that is utterly incomprehensible, but that comes from wearing so many hats. I'm a trainer, curriculum designer, e-learning specialist, who also does UI design/consulting, and who is charged with doing all initial user communications about my project, building consensus about how the project will be implemented, and continuing the communications until the project rolls out and beyond. Also, I do front line help desk support for the first 1-3 months after roll out to assist the standard help desk in becoming familiar with the new system and the most common problems can be clearly documented. Also, I work as a setup consultant for the local schools and departments to arrange their security access, approval authority, and other local setup issues related to the system so that the roll out is as painless as possible for them. It's great. I'm never truly bored. It's always changing. I'm not stuck doing the same thing day after day.

But here's the necessary downside of that - jack of all trades, master of none. On average, I get to do major html work about once or twice a year. In between, I frequently don't do anything web based, or possibly just edit text inside an existing e-learning course. What that means is that I get a whole bunch of knowledge, and then let it get stale for 6-9 months, and then try to pick up where I left off. Frequently this leads to my thinking, "I know I've done this before. How the heck did I do it?" My entire afternoon felt like that yesterday. It's very frustrating trying to relearn how to do stuff over and over again, knowing that next year about this time, I'll be doing the same darned thing.

Oh well. This is the price I pay for diversity on the menu at my job.


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