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Monday, July 11, 2005

New Tires

Also got new tires last week, and had the gang at Pep Boys on Story Road (who installed the tires) check my wheel cylinder. They were going to fix it for less than half the cost of the dealer, but once they had it all prepped, the brought me out to show me it wasn't leaking at all. I will be sending a strongly worded letter to the Saturn folks, and I'll also be returning to Pep Boys. Their service was a bit slowish at the counter, but they were johnny-on-the-spot in the garage bays. So with four new tires and no additional car repair work left to do, I was off and on my way, ready to head to San Diego. Wheeeee!


  • My experiences with Sunnyvale Pep Boys (totally independent of the ones bk2w mentions in the LJ comment) were 100% different. They've taken my car for a repair that should have taken a half hour, promised it to me at the end of the day, and kept it for a week. It turned out to be something they simply don't handle, and after a week of not having my car, they recommended I go to the dealer. There's more, but it's all pretty awful.

    Anyway, I'm glad your experience with them was positive.

    By Blogger tshuma, at 7:34 AM  

  • In reality, I should've mentioned that I first stopped by the Pep Boys on Stevens Creek, and after talking with them on the phone where they assured me if I was there by 7, they could have tires on before closing, I got there after rushing out of work, and asked the guy at the counter, and he said, "Well who did you talk to?" I said I had no idea, someone who talked to me about the various tires and then told me to be here by seven, and here I am. I got off the phone with him at 6:30." He said, "Well no one here would've made that promise. We're too busy today unless you want to leave your car overnight." I looked at the sign that said "Tire installation in 59 minutes or less." and said, "No, thanks." And left, called the Story Road shop on my way out and drove down there. It was staffed by some first gen immigrants (Vietnamese and Mexican) rather than the surly white boys at the Stevens Creek shop. I'm really starting to love my neighborhood and it's lowered sense of entitlement. Anyway, yeah, wouldn't speak for Pep Boys in general, but the Story Road shop was great.

    By Blogger Ammy, at 10:23 AM  

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