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Friday, October 14, 2005

Wells Fargo Bill Pay Online

Can I just talk for a second about how cool Wells Fargo Bill Pay online is? It's very very cool. I have it set up to automatically pay my SBC bill, which is phone and DSL. It's set up to pay it every month, unless the bill is more than $50, in which case it should email me and see what I want to do. So this worked, perfectly, today. I checked my morning email and there was a note saying my phone bill was $61. I was surprised. Turns out they'd increased the cost of my DSL service from $24.95 to $49.95 after my 1 year contract ran out. So I called SBC and said, "Do I need to shop for a new DSL provider?" and they said, oh this is normal, and would you like to sign up for another 12 months at $19.95? Yes, I guess I would. And didn't you get our mailing, or the email or whatever? And I said no. Turns out they sent the email to some SBC created account which I don't even know the password for, and I never got any snail mail. But WFB Bill Pay Online caught it for me. And this is only the hundred and tenth time that it's saved me money, time, or trouble. I love that when a payee misses a bill, I can check and say, "Nope, WFB sent it to you on this day. Sounds like you need to work it out with them." And then I go la la la on my merry way. I don't have to buy stamps or argue about whether the check got there. It's a whole big case of "Oh, see how this isn't my problem?" Yeah. I love my free online bill pay with Wells Fargo. Best thing ever.

And for all the hoo-rah advertising of Washington Mutual, I have been almost equally impressed with the lack of decent web support or customer service from WAMU. Not to mention the snafu Fred and Malaya went through when they set up an account at Washington Mutual, and WAMU sent them someone else's account information, including his social security number. They stink. I'm staying with WFB. I know they've messed up badly for plenty of other folks, but they've been great for me for ten years now.

3 Comments:

  • Is WFB Bill Pay free forever or only for the first couple months. The thing about bill Pay that has annoyed me is that there is a fee associated with it and I feel I can pay my bills for free, if not with a check then by going to their website and paying it there.

    By Blogger Chris S, at 6:18 PM  

  • Free forever. Never been charged a cent. Consequently, it's saved me a lot of money in stamps alone, not to mention late fees from payees who "didn't get the payment" because of their accounting mess-up.

    By Blogger Ammy, at 5:11 PM  

  • Wells Fargo is one of the premier financial institutions in the nation, with local management, personal service and more resources available to you and your banking needs will be served by Wells Fargo Bank.

    By Blogger aajkal13, at 3:56 AM  

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