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Friday, March 14, 2008

Five til Five on a Friday

We're piloting BigFix for Macs. Mac users on campus have never seen the scary "Reboot Now!" messages from BigFix before. Apparently, not everyone who has it installed was informed they had it installed. This crisis began at five til five on Friday when my manager came down the hall, freaking out because it happened to him. Crap.

So, I just spent the last hour and half wishing I had a time machine while writing an emergency article on the BigFix for Macs pilot and an emergency user email message that should go out immediately to all pilot participants. TGIF?

2 Comments:

  • I run the QA department at BigFix. If there is anything you need to know, I'd be happy to get you an answer. I'd love to see a followup post.

    By Blogger Ryan Russell, at 9:10 PM  

  • Not to worry. It was totally a communications failure, not a BigFix failure.

    By Blogger Ammy, at 10:46 PM  

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