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Tuesday, April 08, 2008

It's A Training Issue

My least favorite phrase in the entire universe is "It's a training issue." 98% of the time, it's not actually a training issue. It's a degraded service issue the project team doesn't want to deal with, so it becomes my job to explain to the campus why things aren't going to work well or the way they expected and they have to learn to work around that. Yesterday I got a message with two things listed as training issues that really read to me much more like, "Um, sorry, we're not actually going to do what we promised because it's more important to us to deliver this in this fiscal year than to do it right, so just deal, okay?"

So my thought is, for the next project meeting for this project, I'd like to offer to bring pizza for everyone. When I bring it, it will be frozen pizza, still frozen. There won't be an oven or microwave in the room. And there also won't be any knives to cut the pizza. When people complain about that, I'll just say, "Oh, that's just a training issue. The work around it for us to each break off a chunk of pizza, walk down the hall to the kitchen, use the microwave or the toaster oven to heat it up (you've got options!), and then we'll continue the meeting here. You might miss something, and it's a bit of extra effort, but that shouldn't be a problem for you, right?"

Only I won't do it. But I did actually log into my account for the first time in 2 years yesterday.


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