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Tuesday, August 26, 2008

F&@%ing AT&T

I've been on the phone for over an hour with AT&T trying to get access to see my bill. I don't get a paper bill any more because I signed up for paperless billing. So I try to log on to the website. I got my user id from them two weeks ago, so I should know it, but it says it's wrong. Hmm, well try another thing. That didn't work either. Try another thing, fail again. This time it tells me I've been locked out for my security. So I call.

And I talk to a billing agent who can't confirm my user id. She can tell me what plan I'm on, so that's one tiny piece of info. She transfers me to a broken voice prompt system that sounds like screeching and slurred speech with intermittent blasts of static. Eventually I'm transferred somewhere else.

And I talk to the cancellation department. I should've taken this as a sign. He can't tell me my user id. He transfers me to tech support.

I talk to tech support and he can't tell me my user id. If I guess it, he can tell me if I guessed right. Swell. So I try several options, eventually hitting the right one. Yes, it was the first one I'd thought it was back an hour and a half ago before all of this got so bizarre. Oh how secure I feel now. Unfortunately, typing that information in, it says that it's invalid.

So that's when I ask to talk to the supervisor. The supervisor and I walk through the whole process. It fails. He puts me on hold for a while. When he comes back, he says I need to talk to the billing department to get my account unlocked. Seriously? He says they may be closed by now. Really? So I've been at this for nearly two hours and I'm no closer to finding the basic information I started to look up.

Now I've been transferred to a customer service person and dropped by the tech support manager. The customer service person can't help. He's trying to find a number to call to hook me up. He transferred me. Now I'm literally listening to the first voice prompt system I started with 2 hours ago. I say, "Hello? Are you still there?" No answer. Asshole.

There are other options. And I can't wait for the day when Google or some other little upstart with a little bit of attention to the customer's needs walks away with all of their business. This? This sucks. It's time to research my other options.

2 Comments:

  • Yeah, ATT can suck my, well... They can suck. We spent more than 10 hours on the phone trying to simply add my brother onto our family talk plan so he could get an iPhone. Dumb f**ks. I was one small step from climbing through the phone line and strangling the next person who said "You actually need to talk to this dept, but they're closed right now." Gah!

    By Blogger Mark, at 9:37 PM  

  • yuck,

    drop it, find a cat, watch tv, call tomorrow day when you will get a better person.

    By Blogger Chris, at 11:13 PM  

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