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Monday, May 11, 2009

You Can't Always Get What You Want

I just spent an hour working with a dean and her assistants to get her moved from Meeting Maker to Stanford Calendar. It was awful. She was immediately able to point out all of the deficiencies of the system, the problems with her data conversion, and dismissed the whole thing as unusable. It turns out, the killer function is never what you expect. It's more important to her to be able to see the full title description of 15 minute appointments at a glance throughout her week on her computer than to be able to see her calendar at all on her iPhone. By 20 minutes in, I knew it wasn't going well. By 40 minutes in, I was talking about the challenges of change and how these transitions are never easy. By the time the hour was over, I felt like I could never convince anyone that any alternate system could ever work, which is, you know, kinda my job. It's noon, and there's no part of me that doesn't just want to go home and hide under the covers.


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