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Tuesday, June 16, 2009

Balancing Act

In my job, for every project, there are always a chorus of folks who say, "But no one told me this was happening!!!" and a chorus of folks who say, "Stop spamming me! I don't care about this!!!" There is no way to balance those two and make everyone happy. But I try. I try, and I fail.

For my current #1 project, we took great pains to identify only people who were actively using the tool we're moving from, and to create a special mailing list that only includes those who are affected by this move so that when I send email it only reaches them and no one else. I have sent a total of six emails to this list. Every time I send a message, I get requests to be removed from the list, but my marching orders are that everyone who is affected has to stay on the list, so I refuse their requests to be removed. This tends to generate a lot of snotty, belligerent emails about how I have no right to spam that person. This just annoys me on so many levels, but my main question is: are six emails about a free service that you use for your work, from your employer's representative, on your company-provided email account really spam? Really? If so, your world must be so unrelentingly frustrating that I can't imagine you even have time to write me snotty messages on company time. And for the record, my sympathy for your problem is negatively correlated to your use of the word spam when these are messages that have been meticulously crafted, sent for approval, revised, and re-reviewed prior to sending. If I wanted to spam you, I'd sign your email address up for a free porn site, and then you'd learn the meaning of the word spam.

2 Comments:

  • The word spam is very overused by people.


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    By Blogger Chrisfs, at 2:13 PM  

  • Awww, what poopheads!

    Is there a way you can set up an email filter so that anything that says "spam" in it gets sent to a special folder?

    By Blogger Kim, at 4:27 PM  

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