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Tuesday, October 09, 2012

Never Ever Fly United

Remember the thing with the United baggage fees? Well, we get an email of our itinerary that states what the baggage fees will be:

Pretty clear right? Then they charged us $50 for checking bags at one airport and $56 on the way back. At the time, I figured this was less than ideal, because they had my money then and getting it back is always harder than not giving it up in the first place. Turns out, I wish I'd stood my ground. I contacted them right after getting back. After 2 weeks, I hadn't heard back, so I contacted them again, including a copy of the first message. After another week, I called my credit card company to file a dispute. They said they were not allowed to dispute charges from airlines. Hunh? Well, basically, they've got a deal with the airlines to not fight their charges. So though United is behaving more like a shifty, foreign web seller, I have no recourse. This week I thought, heck, I'll give them a call to see if I can get anywhere. There's no phone number. There's no one to call. Just fill out this web form that goes to... nowhere.

I'm pretty certain that I'll never get a response from them. If I do, I'm certain it will be, "Sorry, no refunds." Fraud? Yeah. You bait and switch the consumer and have carte blanche to do it. Neat trick United. I'll never buy a ticket from you again, and the only thing I get to be especially careful about is all the flights that are officially on another carrier, but which are "operated by United."

3 Comments:

  • We too have to be careful about the ones that you book and they put you on United. We don't fly those either. Recently Jeremy's parents booked us on a flight through them and I was pissed. I will not give them out business, hearing your troubles with them solidifies my decision.

    By Blogger Laurie, at 11:13 AM  

  • Try Elliot.org with tips for an executive email address... he might also help you mediate this dispute since you have decent evidence.

    By Blogger John Frost, at 6:32 PM  

  • I would also contact California Consumer Affairs. This is a pretty clear case of bait-and-switch, as you said, and the collusion with credit card companies is fairly sinister. Lots of room to make a big stink out of this and they'll want to avoid that.

    By Blogger Justin McCoy, at 3:20 PM  

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